Return, Refund & Cancellation Policy
At Niraam Adornments, we strive to ensure that every order reaches you correctly and in perfect condition. Please read the following policy carefully before placing your order.
Cancellation Policy
- Orders may be cancelled only before they are shipped.
- Once an order has been shipped, it cannot be cancelled through our website.
- To request a cancellation, please contact our customer support team as soon as possible before the order is shipped.
- Once an order has been dispatched, cancellation requests will not be accepted.
Return Policy
- Returns are accepted only in cases where an incorrect item has been delivered.
- Any return request must be raised within 48 hours of delivery. Requests submitted after 48 hours will not be accepted.
- We do not accept returns or exchanges due to change of mind, size preference, colour preference, design preference, or any other reason apart from receiving an incorrect item.
- To process a return request, customers may be required to provide clear photographs or videos of the item received, along with the original packaging and order details.
- If pickup service is unavailable at your location, you may be required to self-ship the product to our designated return address after receiving confirmation from our team.
- Returns sent without prior approval from our team may not be accepted.
Important Conditions for Returns
- The item must be unused, unwashed, and in its original condition.
- The product must have its original packaging, tags, and labels intact.
- Items without their original tags or packaging may not be accepted.
- Customized or personalized products are not eligible for return or exchange, except where an incorrect item has been delivered.
- Return requests submitted after 48 hours from the time of delivery will not be accepted.
- Products that have been worn, used, damaged, altered, or washed may not be eligible for return.
- For certain return requests, customers may be required to provide a clear, continuous and unedited unboxing video showing the package from the time of opening, along with photographs of the product and packaging.
- An unboxing video may be requested particularly in cases involving an incorrect, damaged, missing, or incomplete item.
Refund Policy
Once the returned item is received and verified by our team, the applicable refund will be processed within 5–7 working days from the date of return approval.
Approved refunds will be credited to the customer's original payment method used to place the order.
The customer will be notified once the refund has been processed. Please note that the actual time taken for the refund amount to reflect in the customer's bank account or payment method may vary depending on the respective bank, card issuer, or payment service provider.
Replacement Policy
Where an incorrect item has been delivered, Niraam Adornments may provide a replacement after the returned product has been received and verified by our team.
If the same product is unavailable, the customer may be offered an alternative resolution, including a refund where applicable.
Return Shipping
For an approved return due to an incorrect item being delivered, the return shipping process will be communicated by our team.
Where self-shipping is required because pickup is unavailable at the customer's location, customers should contact our team for the return address and instructions before dispatching the product.
Non-Returnable Situations
Returns or exchanges will not be accepted in the following situations:
- Change of mind after purchase
- Personal preference regarding size, colour, design, or appearance
- Products that have been worn, used, damaged, altered, or washed
- Products without original packaging, tags, or labels
- Return requests raised after 48 hours of delivery
- Products returned without prior approval from Niraam Adornments
- Customized or personalized products, except where an incorrect item has been delivered
How to Raise a Return Request
To raise a return request, please contact Niraam Adornments within 48 hours of delivery and provide your order details along with photographs or videos of the product, if requested.
For certain cases, our team may request a clear, continuous and unedited unboxing video showing the package from the time of opening. This helps us verify the condition and contents of the package at the time of delivery.
Our team will review the request and confirm whether it qualifies under this Return & Refund Policy. Please do not ship any product back without receiving confirmation and return instructions from our team.
Policy Updates
Niraam Adornments reserves the right to modify or update this Return, Refund & Cancellation Policy when required. Any changes will be updated on this page.